BetCrown Cookie Policy

At BetCrown, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them at betcrown.co.uk, why we use them, and the choices you have regarding their use. By continuing to use our website, you consent to our use of cookies in accordance with this policy. We encourage you to read this document carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — your computer, tablet, or mobile phone — when you visit a website. Here at BetCrown, we use cookies to help our platform function correctly, to remember your preferences, and to improve your overall experience. Cookies allow us to distinguish you from other users, which helps us deliver a personalised and seamless service every time you visit our site.

Cookies can be either "session cookies," which are deleted when you close your browser, or "persistent cookies," which remain on your device for a set period or until you delete them manually. We use both types depending on the purpose they serve.

How We Use Cookies at BetCrown

Our BetCrown platform uses cookies for several important purposes. These include ensuring the technical functionality of our site, analysing how visitors interact with our services, and enabling features that make your experience more relevant and enjoyable. Below we outline the main categories of cookies we deploy:

Strictly Necessary Cookies

These cookies are essential for our website to function properly. Without them, services you have requested — such as accessing your BetCrown casino login, navigating between pages, or completing transactions — would not be possible. These cookies do not collect any information about you that could be used for marketing purposes. Because they are strictly necessary, they cannot be disabled through our cookie consent tool.

• Session management and authentication for your BetCrown login
• Maintaining your account security and preventing fraudulent activity
• Enabling secure payment processing during deposits and withdrawals
• Remembering your cookie consent preferences
• Supporting compliance with UK Gambling Commission requirements

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors use our site. At BetCrown Casino, we rely on this data to understand which pages are most popular, how users navigate through the site, and whether users encounter any errors. All information collected by these cookies is aggregated and anonymous — it does not identify you personally.

• Measuring page load times and overall site performance
• Tracking which game categories and features are most visited
• Identifying and resolving technical issues that affect your experience
• Understanding traffic sources to improve our marketing effectiveness

Functional Cookies

Functional cookies allow our BetCrown platform to remember choices you make and provide enhanced, more personalised features. For example, we may use functional cookies to remember your preferred language settings, your display preferences, or whether you have previously acknowledged certain notifications.

• Remembering your display and interface preferences
• Storing your location for regulatory compliance purposes (UK-only service)
• Personalising content such as game recommendations and promotional offers

Targeting and Marketing Cookies

We may use targeting cookies to deliver advertising content that is relevant to you and your interests. Here at BetCrown, these cookies track your browsing habits across our site and may be used to build a profile of your interests. They are placed by us or by our trusted third-party advertising partners. Information collected through these cookies may be shared with advertisers, though it will not directly identify you.

• Displaying relevant promotions such as our BetCrown bonus offers and Spinomania daily spins
• Measuring the effectiveness of our advertising campaigns
• Limiting the number of times you see a particular advertisement
• Tracking whether you clicked through to our site from an external source

Third-Party Cookies

In addition to our own cookies, our BetCrown Casino website may include cookies set by trusted third-party services. These third parties may set cookies on your device when you visit our site. We do not have direct control over these third-party cookies, and they are governed by the privacy and cookie policies of the respective organisations. Third-party cookies we may encounter on our site include those from:

• Analytics providers (e.g. Google Analytics) — for performance tracking
• Advertising networks — for targeted marketing
• Game providers such as Pragmatic Play, Playtech, and Evolution — for delivering casino content
• Payment processing partners — to facilitate secure transactions
• GAMSTOP — for integration with the national self-exclusion scheme

We recommend reviewing the privacy policies of any third-party services you interact with while using our website.

Cookies and the BetCrown App

While we do not currently offer a dedicated BetCrown app for download, our mobile-optimised website is fully accessible through your device's browser. When you access BetCrown Casino via a mobile browser, the same cookie practices described in this policy apply. Local storage and similar technologies may also be used in our mobile environment to support functionality equivalent to that of cookies on desktop.

Your Cookie Choices and Controls

We respect your right to control how cookies are used when you visit our site. At BetCrown, we provide you with several options for managing your cookie preferences:

Cookie Consent Tool

When you first visit our website, you will be presented with a cookie consent banner. You may use this tool to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can revisit and update these preferences at any time by accessing the cookie settings panel on our site.

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please be aware that disabling cookies — particularly strictly necessary ones — may impact your ability to use certain features of our site, including your BetCrown casino login and account management.

For guidance on managing cookies in your browser, please refer to the support documentation for your specific browser:

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Apple Safari: Preferences → Privacy → Cookies
• Microsoft Edge: Settings → Cookies and Site Permissions

Opting Out of Analytics

If you wish to opt out of analytics tracking, you may install the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout. This prevents data about your visits from being collected by Google Analytics across all websites you visit.

Who We Are

Our BetCrown website is operated by Anakatech Interactive Limited, a company incorporated in Malta (Company No. C 61918), with registered offices at Soho Office Space, The Strand Fawwara Building, l-Imsida, Gzira GZR1401, Malta. Gambling software and facilities are provided by Anakatech Limited (BVI, Company No. 1736422). We operate under licences issued by the UK Gambling Commission (UKGC Account No. 48789; Licence No. 000-048789-R-327402-013). Our services are available to players in the United Kingdom only, and all users must be aged 18 or over.

Changes to This Cookie Policy

We reserve the right to update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. At BetCrown, we will notify you of any significant changes by posting a notice on our website or by other appropriate means. We encourage you to review this page periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our cookie practices or this policy, please do not hesitate to get in touch. Our BetCrown support team is available to assist you:

• Email: support@betcrown.co.uk
• Live Chat: Mon–Fri 08:00–23:00; Sat–Sun 10:00–22:00
• Contact Form: Available on our website outside of live chat hours

We are committed to responding to your enquiries promptly and transparently. Your trust is important to us, and we strive to ensure that our BetCrown Casino platform operates with the highest standards of data protection and user privacy.