BetCrown Privacy Policy

At BetCrown, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our platform at betcrown.co.uk. We are operated by Anakatech Interactive Limited, a company registered in Malta (Company No. C 61918), licensed by the UK Gambling Commission under account No. 48789. By using our services, you agree to the practices described in this document. We encourage you to read it carefully before registering or using any features available at BetCrown Casino.

1. Who We Are

We are Anakatech Interactive Limited, with our registered office at Soho Office Space, The Strand Fawwara Building, l-Imsida, Gzira GZR1401, Malta. Our BetCrown platform is operated exclusively for players located in the United Kingdom and is fully licensed and regulated by the UK Gambling Commission. We hold Remote Casino Operating and Remote General Betting Licence No. 000-048789-R-327402-013. Gambling software and facilities are provided by Anakatech Limited, a company registered in the British Virgin Islands (Company No. 1736422), holding UKGC software licence No. 48788.

2. Data We Collect About You

When you register and use our services at BetCrown Casino, we may collect the following categories of personal data:

• Identity Data: Full name, date of birth, gender, and government-issued identification details
• Contact Data: Email address, phone number, and residential address
• Financial Data: Debit card details, bank account information, and transaction history
• Technical Data: IP address, browser type, device identifiers, login timestamps, and cookies
• Usage Data: Pages visited, games played, session duration, and interaction patterns on our platform
• Verification Data: Documents submitted during Know Your Customer (KYC) checks, such as proof of identity and proof of address
• Communications Data: Records of messages sent to our support team via live chat, email, or contact form

We collect this information directly from you during registration, through your use of our BetCrown platform, and via automated tracking technologies such as cookies and similar tools.

3. How We Use Your Personal Data

At BetCrown, we process your personal data only when we have a lawful basis to do so. We use your information for the following purposes:

• To create and manage your account and verify your identity
• To process deposits and withdrawals in GBP and comply with closed-loop payment policies
• To conduct KYC verification, particularly for first withdrawals or transactions over £1,000
• To comply with our obligations under the UK Gambling Commission licence and applicable anti-money laundering legislation
• To send you information about promotions such as the BetCrown bonus offers, Spinomania daily spins, and network promotions like Drops & Wins
• To provide customer support via live chat (Mon–Fri 08:00–23:00; Sat–Sun 10:00–22:00) and email at support@betcrown.co.uk
• To monitor responsible gambling behaviour and enforce integration with the GAMSTOP national self-exclusion scheme
• To improve the functionality and security of our website and services
• To detect and prevent fraud, problem gambling, or any activity that violates our terms

4. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR and the Data Protection Act 2018:

• Contract: Processing is necessary to fulfil our contractual obligations to you as a registered player
• Legal Obligation: We are required to process certain data to comply with UKGC regulations, AML laws, and responsible gambling requirements
• Legitimate Interests: We may process data to protect our business, improve our services, and prevent fraud
• Consent: Where we rely on your consent (such as marketing communications), you may withdraw it at any time by contacting us

5. Cookies and Tracking Technologies

Our BetCrown Casino website uses cookies and similar tracking technologies to enhance your experience. We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly, including maintaining your session and betcrown login state
• Analytical Cookies: Help us understand how players interact with our platform and improve our services
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns
• Functional Cookies: Allow us to remember your preferences and personalise your experience

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect how our platform functions, including your ability to access certain features.

6. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Our software provider, Anakatech Limited (BVI), for the delivery of gambling services
• Game providers such as Pragmatic Play, Playtech, and Evolution for gameplay functionality
• Payment processors handling your GBP deposits and withdrawals, including debit card providers and e-wallet operators
• Regulatory and law enforcement authorities, including the UK Gambling Commission, when required by law
• Identity verification and fraud prevention agencies used during KYC checks
• GAMSTOP and other responsible gambling services with which we are integrated

All third parties with whom we share your data are required to handle it in accordance with applicable data protection laws and our contractual obligations.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Under UK UKGC regulations and anti-money laundering legislation, we are generally required to retain player records for a minimum of five years following the end of a business relationship. Once retention periods expire, we securely delete or anonymise your data.

8. Your Rights

As a data subject under UK GDPR, you have the following rights regarding your personal information held by our BetCrown platform:

• Right of Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may ask us to correct inaccurate or incomplete data
• Right to Erasure: You may request deletion of your data, subject to legal retention requirements
• Right to Restriction: You may ask us to limit the processing of your data in certain circumstances
• Right to Data Portability: You may request your data in a structured, machine-readable format
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@betcrown.co.uk. We will respond to your request within one calendar month. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our BetCrown Casino platform uses industry-standard encryption and secure protocols across all financial and personal data transfers. We regularly review and update our security practices to maintain the highest standards of data protection.

10. Responsible Gambling and Data

We are committed to promoting responsible gambling. As part of this commitment, we process data related to your gambling activity to identify signs of problem gambling and to enforce self-exclusion measures. We are fully integrated with GAMSTOP, the UK's national self-exclusion scheme. If you have self-excluded via GAMSTOP, we will not permit you to use our services. All players must be 18 or older, and our BetCrown platform operates exclusively for individuals located in the United Kingdom.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at BetCrown Casino, please do not hesitate to reach out to us:

• Email: support@betcrown.co.uk
• Address: Anakatech Interactive Limited, Soho Office Space, The Strand Fawwara Building, l-Imsida, Gzira GZR1401, Malta
• Live Chat: Available on our website during support hours

We are dedicated to handling your concerns promptly and transparently. Our team is here to ensure your experience at BetCrown remains safe, secure, and enjoyable.